IT Support

If you are having trouble installing AproVel on your Android device, try the following steps:

• Enable Unknown Sources — Go to Settings → Security → Unknown Sources and enable it to allow APK installation from outside the Play Store.
• Minimum Requirements — Ensure your device is running Android 8.0 or higher with at least 100 MB of free storage.
• Download Failed — If the APK download is interrupted, clear your browser cache and try downloading again from the official portal.
• "App Not Installed" Error — Uninstall any previous version of the app, then retry the installation. If the issue persists, contact IT.

Access to AproVel is managed through your organization credentials. If you are experiencing login issues:

• Forgot Password — Use the "Forgot Password" link on the login screen to reset your credentials via your registered email.
• Account Locked — After multiple failed login attempts, your account may be temporarily locked. Wait 15 minutes or contact IT to unlock it.
• New Employee — If you are a new employee and have not yet received login credentials, contact your department head or IT administrator to request access provisioning.
• Session Expired — For security purposes, sessions expire after a period of inactivity. Simply log in again with your credentials.

If AproVel is not performing as expected, try these troubleshooting steps:

• App Crashes on Launch — Ensure you are running the latest version (). Clear the app cache from Settings → Apps → AproVel → Clear Cache.
• Slow Performance — Close other background applications and ensure you have a stable network connection. The app requires internet access to function.
• Data Not Loading — Check your internet connection. If connected, try logging out and logging back in. The issue may also be due to scheduled server maintenance.
• Error Messages — Take a screenshot of the error message and include it when reporting the issue to IT support for faster resolution.

For issues related to the core business workflows in AproVel:

• Missing Purchase Order — If a purchase order is not appearing in your list, verify the date range filter and ensure you have the appropriate access permissions for that department.
• Approval Not Reflected — Approval updates may take a few moments to sync. Pull down to refresh the list. If the issue persists, check with your IT administrator.
• Unable to Create Requisition — Ensure all required fields are filled in and that your role has the necessary permissions to create requisitions.
• Notification Issues — If you are not receiving push notifications, check that notifications are enabled for AproVel in your device settings.

AproVel requires a stable internet connection to operate. If you are experiencing connectivity issues:

• VPN Required — Some features may require you to be connected to the company VPN. Ensure your VPN client is active and connected.
• Wi-Fi vs. Mobile Data — Try switching between Wi-Fi and mobile data to determine if the issue is network-specific.
• Firewall Restrictions — If you are on a restricted network (e.g., hotel or public Wi-Fi), certain ports required by the app may be blocked. Use the company VPN to bypass restrictions.

To ensure the best experience and access to the latest features, always keep AproVel up to date:

• How to Update — Download the latest APK (aprovel-latest.apk) from the official portal and install it over the existing version. Your data will be preserved.
• Version Check — You can verify your current version from within the app under Settings → About. The latest version is .
• Forced Update — If you see a message requiring you to update, you must install the new version to continue using the app.

If you have concerns about data security or suspect unauthorized access:

• Suspicious Activity — If you notice any unfamiliar transactions, approvals, or changes in your account, report it to the IT security team immediately.
• Lost or Stolen Device — If your device is lost or stolen, contact IT immediately so your account can be remotely deactivated.
• Data Privacy — For questions about how your data is handled, refer to our Privacy Policy.

If you were unable to resolve your issue using the guides above, please reach out to the IT support team directly. When contacting IT, please include:

• Your full name and employee ID.
• Your department and role.
• A detailed description of the issue, including any error messages or screenshots.
• Your device model and Android version.
• The version of AproVel you are using (found under Settings → About).